VersiWorks Technical Support and Customer Care

Technical Support

  • VersiWorks™ technical support team is available to help Partners set up, learn and use the VersiWorks™ platform.
  • VersiWorks™ Tech Help Desk uses GWI iSupport for support management.
  • Tech support is available for Partners from 8:00 am to 5:00 pm EST. Emergency tech support is available 24/7.
  • Partner custom portal for self service ticket submission / status / news & events

Customer Care Call Center

  • VersiWorks™ offers Partners the option of Tier 1 end-user customer care.
  • VersiWorks™ Call Center will field calls from end-users to help with basic connectivity trouble shooting and billing/account status issues.
  • Tier 2 calls will be escalated to the Partner’s own support group.
  • Options include limited coverage up to full 24/7/365 support.

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